Shipping & Return

Terms and Conditions:

Cancellation

An equipment order may be cancelled and no fees will be charged to the customer if order is cancelled prior to order being picked up by the carrier.  Once an order has been shipped, the order would be considered fulfilled and will be treated as a RETURN and customer is liable for all shipping charges. A twenty percent (20%) restock fee will also be applied to any returned items if they have been opened or the packaging is damaged. 

Returns

All requests to return products must be made within 30 days from delivery date to customer. Returned items must be received at our warehouse within 45 days of delivery to customer.  

For any items that have been delivered you must contact at our office at (585) 247-1212 and request a Returned Materials Authorization (RMA) number and provide the reason(s) for the return. There will be a 30% restock fee applied to any products that have been delivered. Returns are also subject to testing upon receipt at our warehouse. Refunds will not be issued until products are tested by our engineers to ensure all products are working and that there is no damage. If damages are detected, TI-BA will contact the customer to inform them of our findings. At that time, we will itemize the damages and the cost of repairs. Those costs will be withheld from the refund, if any, for the product(s).   

Shipping

All in-stock products purchased from our web store will be shipped via UPS or FEDEX from our warehouse in Rochester, NY.  All non-stock products will be drop-shipped directly from our supplier to the customer.  Please allow 5-10 business days for DR System orders. Allow 6-8 weeks for X-ray equipment orders. 

Payment Methods

No order will be shipped until payment has cleared our bank.  Payment may be made by credit card, check or wire transfer only.  A three-percent fee will be added to credit card amounts over $2,000.