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Shipping & Return

 

RETURNS

 

Cancellation Policy

 

An order may be cancelled the same day it was placed and no fees will be charged to the customer if cancelled prior to order being picked up by carrier.  Once an order is in transit, the order would be considered a RETURN and customer is liable for all shipping charges.  A twenty percent (20%) restock fee will be in effect if order returned.

 

If a customer cancels an order due to back-order status, product unavailability or a delay in shipment due to service failure by TI-BA Enterprises, or any of its suppliers, no fees or penalties will be charged to the customer and a full refund will be allowed.  If a customer cancels an order for any other reason, a six-percent (6%) cancellation fee will be charged and the remaining balance refunded.  The customer may elect to take an in-store credit for the full purchase amount and no cancellation fees will be charged.  NO changes or cancellations are accepted on same-day or rush-shipped orders requested by the customer.  

 

Return Policy

 

All authorized returns must be returned within 30 days from shipment date.  All items that are returned are subject to a restocking fee of twenty percent (20%), unless the manufacturer’s restocking fee is higher.  If the manufacturer’s restocking fee is more than twenty percent (20%), these additional fees will be paseed on to the customer.  The customer is responsible for all shipping charges in both directions.  Returned product MUST be in new condition, with all packaging materials and manuals in place and accompanied by a “Return Authorization” number obtained from TI-BA Enterprises.  If any of these requirements are not fulfilled, the return may be rejected or additional charges may be applied.  Custom-order items, such as custom aprons, are non returnable.  It is the responsibility of the customer to ask if a product is a custom-order item.  Items returned for exchange for comparable products will not be charged restocking fees unless the manufacturer imposes a restocking fee on exchanged goods.  Lead glass eyewear has a seven (7) day return policy with no restocking fee.  After seven days, restocking charges will apply. 

 

**Techno-Aide Lead Aprons Have a Twenty Percent (20%) Restocking Fee **

 

 

 

SHIPPING

 

 

 

All in-stock products purchased from our web store will be shipped via UPS or FEDEX from our warehouse in Rochester, NY.  Most orders received by 2:00 p.m. EST will ship the same day.  All non-stock products will be drop-shipped directly from our supplier to the customer.  Please allow about three weeks for delivery of most lead-apron products, as these products are not manufactured until an order has been placed. 

 

 

 

Orders shipped to international addresses may incur additional broker fees at time of import.  These fees are not included in the shipping amount collected by TI-BA Enterprises and must be paid to the broker at time of import.

 

 

 

 

 

International Shipments

 

All international shipments are shipped via FEDEX. 

 

 

 

PAYMENT METHODS

 

 

 

No order will be shipped until payment has cleared our bank.  Payment may be made by credit card, check or wire transfer only.  A three-percent fee will be added to credit card amounts over $2,000.