Whether your CR/DR system is very old or fairly new, technical support is an essential service. Computers periodically have issues that need to be resolved, whether they be software or hardware related. From time to time, your modality will have an issue that is not easily diagnosed and needs professional attention. In these situations, companies like TI-BA, who have spent decades supporting X-ray imaging equipment, are there to help.
While you can always take advantage of our Hourly Flat Rate for technical issues ($200/hour), there is peace of mind and many benefits to purchasing an annual Deluxe Support Agreement. Below we have outlined the Terms of this Service as well as the benefits to your business.
Please feel free to contact us if you have any questions (585) 247-1212 x200 or email: support@ti-ba.com
GENERAL CONDITIONS
- TI-BA’s normal business hours are Monday-Friday 8AM-5PM EST (except for holidays).
- Our goal is to respond to your request within one hour (or less) during business hours.
- TI-BA’s factory-trained support team will provide unlimited remote diagnostic support for your system.
- A “system” is defined as a CR/DR imaging modality, Image Acquisition Computer and Acquisition software.
- While a PACS license may be present on the system, it is not covered unless specified in this agreement.
- Internet access to your system is required to provide optimal support and customer satisfaction.
- Deluxe Support does not include OEM Software Upgrades if a system is out of warranty.
- Deluxe Support does not include any New, Used or Replacement Parts or any On-site Services.
Added Benefits of an Annual Agreement:
- All available OEM Software and Firmware updates for your system are included, to:
- Realize gains in software features and functionality as the manufacturer releases updates.
- Mitigate vulnerabilities in the system’s software as they are discovered and resolved.
- Special discounts on hardware and other accessories for your system.
- Expert consultation for connectivity questions/issues regarding any 3rd Party software in the environment.
- Swift correction of costly user errors (i.e. images in wrong patient folder, etc.) are covered.
Fee Schedule:
- Annual Agreement for Single Modality Type CR/DR – $900/year
- Additional modalities (CR/DR/PACS) can be added for $650/each/year
- Payment-in-full via credit card is due at signing.
Customer can contact TI-BA Support using the following methods:
- Phone: (585) 247-1212 x200
- Email: support@ti-ba.com
- Text: (585) 457-5322
DOWNLOAD DELUXE SUPPORT AGREEMENT