Support

We stand behind our products and offer many kinds of support to our valued dealers.

TI-BA’s business philosophy is centered around building strong relationships with local x-ray service providers. We have been distributing our products exclusively through our dealer partners for over 30 years because we believe it’s in the best interest of the end-customer to have a local presence who can provide quick response time when an issue arises.  TI-Ba works with over 400 x-ray sales and service providers throughout the USA & Canada and we also have representation in Latin America, Europe, Africa and and many other countries for our analog and digital solutions.

CR Training

TI-BA can sponsor your dealership to receive FREE Carestream CR training on the Point-of-Care and Vita products.  Classes are held at the Carestream facility in Rochester NY. While you’re in town, please be sure to contact us so we we can arrange a visit to our facility.  We’re only minutes away from Carestream.  The link below will provide the latest Carestream training schedule for these systems. Simply fill out the registration form on page two and fax it to the Carestream number provided at top.  Once your registration is received, Carestream will send you a confirmation and a link to complete and online e-learning component that must be completed before you attend class.

 

Software Training

The PACS Pro suite of software products were designed to address all your image viewing, storage and distribution needs.  We have developed a series of short instructional videos that provide users with guidance on the more commonly-used functions of the PACS Pro Image Acquire software that is loaded on to all of our CR systems.  The link below will take you to a page displaying the videos available for viewing.

 

TI-BA supports x-ray dealers and offers free support during the first year on all products it sells. Extended support plans are available for software and equipment.  For more information, please call (585) 247-1212 or email [email protected].  If you are a current customer and are in need of support for a digital product purchased through TI-BA. The link below will take you to our support page where you can place your system in our remote support queue once you have contacted TI-BA Technical Support.